IT运维管理入门：数字化转型的必知要点

随着信息化进程的推进，运维管理将覆盖传统的IT运维，还拓展了业务运维和日常管理运维。参会企业将全面阐述运维管理一体化模式所带来的社会效益和经济效益，不仅是管理模式改变，更重要的是强调对于企业IT资源的一体化管控，全面提升各部门协同管理、高效运作的能力，从而持续推进企业的信息化建设，建立与信息化发展相配套、相适应的整体设想，通过持续、科学的管理，保障了企业信息化的快速，协调、可持续发展，建立了自上而下的主动管理体制。

什么是IT运维管理？关于IT运维管理的这些你知道吗？-数字化转型网

那么， 在IT运维管理系统出现之前，IT部门一般都会遇到哪些问题呢？

拥有数量众多的昂贵的Unix主机支撑80%的信息化关键核心业务。这些主机的账号管理存在安全漏洞和隐患，存在僵死账号，共用账号等问题。

·在IT运维管理系统出现之前，IT部门的信息化业务的神经节点多由价格不菲的交换机、路由器支撑。这些关键神经的管理十分依赖人来维护。

·在IT运维管理系统出现之前，IT部门的设备操作无法有效记录，留下审查凭证，完全由人控制的账号无形增加安全隐患。

·在IT运维管理系统出现之前，IT部门的服务器和网络设备的认证强度不高，通常都只有静态口令认证方式，并且静态口令经常是弱口令，导致核心服务器存在越权访问的风险。

·在IT运维管理系统出现之前，IT部门信息化应用的复杂度决定了多角色（系统/数据库/安全/审计管理员/代维厂商等）交叉管理。合作伙伴的授权无法有效监督，发生故障后无法快速、全面、有效举证，为业务增长带来瓶颈。

·在IT运维管理系统出现之前，IT部门的运维人员使用无所不能的Telnet/SSH远程管理工具，为内部不法员工，不满员工，和离职员工故意破坏提供了机会，因没有可靠的追查和定位机制，造成损失且无法追究责任。

·“好马也会失前蹄。”在IT运维管理系统出现之前，IT部门有合法权限的用户因为操作疏忽，操作失误，造成损失，无法鉴定。

IT运维管理平台是对计算机系统进行综合集中管理，既面向资源又面向应用，同时还面向管理维护人员，为减轻各分支机构运维人员工作量打下良好的基础，是人才、流程和工具紧密结合的三位一体的系统。

在CXO UNION（CXO联盟）的行业社群里，就有不少企业在应用IT运维管理系统，例如华夏幸福基业、广州市建筑集团、广东鼎龙实业集团、酒泉钢铁、东方国际、湖南建工集团、阳光保险集团、协鑫集团、广西柳州钢铁集团、北京外企服务集团、北京集团、辽宁方大集团实业等企业，它们的创始人、董事长、VP等高层管理人员，IT总监、财务总监、人力资源（人资）总监、供应链总监、智能制造总监等中高层管理人群；以及CIO、CDO、CTO、CFO、CMO等CXO人群，对于IT运维管理系统功能也有所了解，同时，他们也会在CXO UNION（CXO联盟）的行业社群里一起交流实施IT运维管理系统时出现的问题。CXO UNION（CXO联盟）在这里也欢迎更多志同道合的朋友一起来探讨对于ERP的理解！

根据数字化转型网（搜索栏输入：中国数字化转型网，即可了解详情）的资料，IT运维管理是企业数字化转型非常重要的一环。数字化转型网有大量的关于IT运维管理的资料和方案，比如介绍IT运维管理的定义、IT运维管理的功能、IT运维管理的价值、IT运维管理的优秀案例等等知识，找数字化转型资料上数字化转型网。若您对IT运维管理感兴趣，想和更多对企业IT运维管理的感兴趣的同道者们进行交流，也可关注第六届华东CIO大会夏季峰会，搜索栏输入：华东CIO大会&202亚太CXO论坛，即可了解报名和参会详情！

本文为科普类文章，不作为选择建议或投资建议。更多精彩请关注CXO UNION最新栏目与时间同频哦~

翻译：

What is IT Operations Management? What do you know about IT operations management?

With the advancement of information technology, operation and maintenance management will cover traditional IT operation and maintenance, and also expand business operation and daily management operation and maintenance. Participating enterprises will comprehensively elaborate the social and economic benefits brought by the integrated mode of operation and maintenance management, not only the change of management mode, but more importantly, emphasize the integrated management and control of enterprise IT resources, comprehensively improve the ability of all departments to coordinate management and efficient operation, so as to continue to promote the construction of enterprise informatization, and establish an overall idea that is compatible with the development of informatization. Through continuous and scientific management, it guarantees the rapid, coordinated and sustainable development of enterprise informatization, and establishes a top-down active management system.

So, before the advent of IT operations management systems, what problems do IT departments typically encounter?

There are a large number of expensive Unix hosts that support 80% of the key core business of informatization. There are security loopholes and hidden dangers in the account management of these hosts, such as dead accounts and shared accounts.

· Before the emergence of IT operation and maintenance management systems, the neural nodes of information services in IT departments were mostly supported by expensive switches and routers. The management of these critical nerves is highly dependent on human maintenance.

· Before the emergence of the IT operation and maintenance management system, the operation of the equipment of the IT department could not be effectively recorded, leaving the certificate of examination, and the account completely controlled by people would increase the hidden security risks.

· Before the emergence of the IT operation and maintenance management system, the authentication strength of the servers and network devices of the IT department was not high, usually only the static password authentication mode, and the static password was often weak, resulting in the risk of unauthorized access to the core server.

· Before the emergence of IT operation and maintenance management system, the complexity of information application in IT departments determined the cross-management of multiple roles (system/database/security/audit administrator/maintenance vendor, etc.). The authorization of partners cannot be effectively monitored, and the failure cannot be quickly, comprehensively and effectively proved, which brings bottlenecks to business growth.

· Before the advent of the IT operation and maintenance management system, the operation and maintenance personnel of the IT department used the all-powerful Telnet/SSH remote management tool to provide opportunities for internal illegal employees, dissatisfied employees, and former employees to intentionally destroy, because there was no reliable tracking and positioning mechanism, resulting in losses and no accountability.

· "Even a good horse can lose its front foot." Before the emergence of the IT operation and maintenance management system, users with legal authority in the IT department could not be identified because of negligence or misoperation.

IT operation and maintenance management platform is a comprehensive centralized management of computer systems, both resource-oriented and application-oriented, but also for management and maintenance personnel, to reduce the workload of operations and maintenance personnel in branches to lay a good foundation, is a trinity of personnel, process and tools closely combined system.