IT运维管理职责解析：究竟包含哪些关键任务？

随着IT建设的不断深入和完善，计算机硬、软件系统的运行维护已经成为了各行各业各单位领导和信息服务部门普遍关注和不堪重负的问题，据统计，IT运维服务占到IT部门工作量的80%左右。

IT运维管理是干什么的？IT运维管理包括哪几个方面的管理内容？-数字化转型网

那么，IT运维管理包括哪几个方面的管理内容？

IT运维管理主要包括八个方面的管理内容：

IT运维管理的第一个管理内容：设备管理

设备管理对网络设备、服务器设备、操作系统运行状况进行监控和管理;

IT运维管理的第二个管理内容：应用服务

IT运维管理的第二个管理内容应用服务对各种应用支持软件如数据库、中间件、群件以及各种通用或特定服 务的监控管理,如邮件系统、DNS、Web 等的监控与管理;

IT运维管理的第三个管理内容：数据存储

IT运维管理的第三个管理内容数据存储对系统和业务数据进行统一存储、备份和恢复;

IT运维管理的第四个管理内容：业务

包含对企业自身核、心业务系统运行情况的监控与管理，对于业务的管理，主要关注该业务系统的 CSF（关键成功因素 Critical Success Factors）和KPI（关键绩效指 标Key Performance Indicators）;

IT运维管理的第五个管理内容：目录内容

IT运维管理的第五个管理内容目录内容主要对于企业需要统一发布或因人定制的内容管理和对公共信息的管理;

IT运维管理的第六个管理内容：资源资产

管理企业中各 IT 系统的资源资产情况,这些资源资产可以是物理存在 的,也可以是逻辑存在的,并能够与企业的财务部门进行数据交互;

IT运维管理的第七个管理内容：信息安全

信息安全管理主要依据的国际标准是 ISO17799,该标准涵盖了信 息安全管理的十大控制方面,36 个控制目标和 127 种控制方式,如企业安全组织方式、资产 分类与控制、人员安全、物理与环境安全、通信与运营安全、访问控制、业务连续性管理等;

IT运维管理的第八个管理内容：日常工作

IT运维管理的第八个管理内容的日常工作部分主要用于规范和明确运维人员的岗位职责和工作安排、提供绩 效考核量化依据、提供解决经验与知识的积累与共享手段。

在CXO UNION（CXO联盟）的行业社群里，就有不少企业在应用IT运维管理系统，例如九州通医药集团、日照钢铁集团、上海银行、河北新华联合冶金集团、美团点评、卓尔、长城汽车、中国信达资产管理、弘阳集团、北京建工集团、万达集团、江铃汽车集团、前海人寿保险、新奥投资等企业，它们的创始人、董事长、VP等高层管理人员，IT总监、财务总监、人力资源（人资）总监、供应链总监、智能制造总监等中高层管理人群；以及CIO、CDO、CTO、CFO、CMO等CXO人群，对于IT运维管理系统功能也有所了解，同时，他们也会在CXO UNION（CXO联盟）的行业社群里一起交流实施IT运维管理系统时出现的问题。CXO UNION（CXO联盟）在这里也欢迎更多志同道合的朋友一起来探讨对于ERP的理解！

根据数字化转型网（搜索栏输入：中国数字化转型网，即可了解详情）的资料，IT运维管理是企业数字化转型非常重要的一环。数字化转型网有大量的关于IT运维管理的资料和方案，比如介绍IT运维管理的定义、IT运维管理的功能、IT运维管理的价值、IT运维管理的优秀案例等等知识，找数字化转型资料上数字化转型网。若您对IT运维管理感兴趣，想和更多对企业IT运维管理的感兴趣的同道者们进行交流，也可关注第六届华东CIO大会夏季峰会，搜索栏输入：华东CIO大会&202亚太CXO论坛，即可了解报名和参会详情！

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翻译：

What is IT operations management? What are the management contents of IT operation and maintenance management?

With the continuous deepening and improvement of IT construction, the operation and maintenance of computer hardware and software systems has become a problem of general concern and overwhelming burden for leaders of units and information service departments in all walks of life. According to statistics, IT operation and maintenance services account for about 80% of the workload of IT departments.

So, which aspects of IT operation and maintenance management are included?

IT operation and maintenance management mainly includes eight aspects of management content:

The first management content of IT operation and maintenance management: device management

Device management Monitors and manages network devices, server devices, and operating system health.

The second management content of IT operations management: application services

The second management content of IT operation and maintenance management is the monitoring and management of various application support software, such as databases, middleware, groupware, and various general or specific services, such as mail system, DNS, Web, etc.

The third management content of IT operation and maintenance management: data storage

The third management content of IT operation and maintenance management is data storage for unified storage, backup, and recovery of system and service data.

The fourth management content of IT operation and maintenance management: business

It includes monitoring and management of the operation of the core and core business systems of the enterprise. For business management, it mainly focuses on the CSF (Critical Success Factors) and KPI (Key Performance Indicators) of the business system.

The fifth management content of IT operation and maintenance management: directory content

The fifth management content directory of IT operation and maintenance management is mainly for the management of the content that enterprises need to uniformly publish or customize and the management of public information;

The sixth management content of IT operation and maintenance management: resource assets

Manage the resource assets of each IT system in the enterprise, which can be physical or logical, and can interact with the financial department of the enterprise;

The seventh management content of IT operation and maintenance management: information security

The main international standard for information security management is ISO17799, which covers the ten control aspects of information security management,36 control objectives and 127 control methods, such as enterprise security organization and assets Classification and control, personnel security, physical and environmental security, communications and operations security, access control, business continuity management, etc.;

The eighth management content of IT operations management: daily work

The daily work part of the eighth management content of IT operation and maintenance management is mainly used to standardize and clarify the job responsibilities and work arrangements of operation and maintenance personnel, provide quantitative basis for performance assessment, and provide means to accumulate and share experience and knowledge.